This course equips learners to selectively hire, train, manage, and measure customer service providers as well as strategies to recover from difficult service situations. Topics include telephone/online etiquette, active listening and problem solving. Best practices in handling complaints, controlling stress and managing customer expectations will be explored. An examination of internal systems and policies that impact service to include customer relationship management software will be explored. This course is designed to help managers and supervisors of customer service representatives to increase customer satisfaction, loyalty and profitability.

Pre-Requisites
There are no Pre-Requisites
Classes
  • Customer Service Management (62410)
    On Site
    Ashland
    8/30/2022 - 12/22/2022
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Facility: 209 ITV Lab Ashland
    Instructor: David Nyquist
    Tuition: $463.95
    Status: Active
    Seats Available: 4
    Essential Class Information: This class is offered on site and instructor location may vary. Your instructor may teach class to ...
  • Customer Service Management (62508)
    On Site
    Balsam Lake
    8/30/2022 - 12/22/2022
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Facility: Balsam Lake, Room 8
    Instructor: David Nyquist
    Tuition: $463.95
    Status: Active
    Seats Available: 1
    Essential Class Information: This class is offered on site and instructor location may vary. Your instructor may teach class to ...
  • Customer Service Management (62414)
    On Site
    Hayward-Ojibwa
    8/30/2022 - 12/22/2022
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Facility: TBA Hayward
    Instructor: David Nyquist
    Tuition: $463.95
    Status: Active
    Seats Available: 2
    Essential Class Information: This class is offered on site and instructor location may vary. Your instructor may teach class to ...
  • Customer Service Management (62496)
    On Site
    Ladysmith
    8/30/2022 - 12/22/2022
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Facility: Ladysmith, Room 1 Classroom
    Instructor: David Nyquist
    Tuition: $463.95
    Status: Active
    Seats Available: 2
    Essential Class Information: This class is offered on site and instructor location may vary. Your instructor may teach class to ...
  • Customer Service Management (62411)
    On Site
    New Richmond
    8/30/2022 - 12/22/2022
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Dates: 8/30/2022 - 9/20/2022
    Facility: 1210 Classroom New Rich
    Instructor: Alex Birkholz
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Dates: 9/22/2022 - 9/27/2022
    Facility: 1315 Human Services New Richmo
    Instructor: Alex Birkholz
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Dates: 9/29/2022 - 12/22/2022
    Facility: 1210 Classroom New Rich
    Instructor: Alex Birkholz
    Tuition: $463.95
    Status: Active
    Seats Available: 6
  • Customer Service Management (62412)
    On Site
    Rice Lake
    8/30/2022 - 12/22/2022
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Facility: 221 Classroom Rice Lake
    Instructor: Patricia Gerber
    Tuition: $463.95
    Status: Active
    Seats Available: 19
  • Customer Service Management (62413)
    On Site
    Superior
    8/30/2022 - 12/22/2022
    Days & Times: Tues, Thurs: 12:30 PM - 1:50 PM
    Facility: 322 Superior Business Pod Room
    Instructor: David Nyquist
    Tuition: $463.95
    Status: Active
    Seats Available: 8

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Subject Image
Business, Finance & Leadership
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